Shipping Policy

1. Overview

At GLASSKIN369 COSMETICS MANUFACTURING L.L.C we are committed to delivering your skincare products safely and efficiently across the UAE and internationally.

By placing an order with us, you agree to the terms outlined in this Shipping Policy.

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2. Shipping Locations

We currently ship to:

• United Arab Emirates
• International destinations (availability may vary)

For specific country inquiries, please contact us before placing your order.

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3. Processing Time

• Orders are processed within 1–3 business days after payment confirmation
• Orders are not processed on weekends or public holidays

Once your order is shipped, you will receive a confirmation via email or WhatsApp.

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4. Delivery Time

Estimated delivery times:

• UAE: 1–3 business days
• International: 5–10 business days (may vary depending on destination)

Please note: Delivery timelines are estimates and may be affected by courier delays or customs processing.

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5. Shipping Charges

• Shipping fees are calculated at checkout or communicated before order confirmation
• All shipping charges are to be borne by the customer

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6. Customs Duties & Taxes (Important)

For international orders:

• Any custom duties, import taxes, or additional charges imposed by the destination country are the responsibility of the customer
• We are not responsible for delays caused by customs clearance

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7. Address Accuracy

Customers must ensure that:

• Shipping details are complete and accurate

We are not responsible for:

• Delays or failed deliveries due to incorrect addresses

Additional shipping charges may apply for re-delivery.

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8. Failed Delivery / Return to Sender

If an order is returned due to:

• Incorrect address
• عدم وصول (customer unavailable)
• Refusal to accept delivery

👉 The customer will be responsible for:

• Re-shipping costs
• Any additional fees incurred

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9. Damaged or Incorrect Orders

If you receive:

• A damaged product
• The wrong item

📌 You must:

• Contact us immediately (within 24 hours of delivery)
• Provide photos/videos as proof

Please refer to our Refund & Exchange Policy for full details.

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10. Delays & Liability

We are not liable for delays caused by:

• Courier services
• Customs clearance
• Natural events or unforeseen circumstances

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11. Contact Us

For shipping-related inquiries:

📧 Email: info@glasskin369.ae
📱 WhatsApp: +971 56 580 0006