Refund & Exchange Policy – Glasskin369

 

1. Overview

At Glasskin369, we prioritize hygiene and product integrity.
Therefore, we follow a strict exchange-only policy.

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2. No Refund Policy

❌ We do not offer refunds under any circumstances, except where required by applicable UAE law.

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3. Exchange Eligibility

We only offer exchanges if:

• The product is damaged upon arrival, OR
• You received the wrong product

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4. Reporting an Issue (Very Important)

To request an exchange, you must:

• Contact us immediately (within 24 hours of delivery)
• Share:
  • Order details
  • Clear photos/videos showing the issue

Requests made after this period may not be accepted.

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5. Exchange Process

If approved:

• The damaged/wrong product must be returned (if requested)
• A replacement will be sent at no extra cost

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6. Non-Exchangeable Items

We do NOT accept exchanges for:

• Opened or used products
• Products damaged due to misuse
• Skin reactions or personal dissatisfaction
• Delayed reporting

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7. Shipping Costs

• If the issue is confirmed, we will cover exchange shipping
• Otherwise, shipping costs may apply

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8. Important Hygiene Notice

Due to the nature of skincare products, all sales are considered final unless defective.

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9. Contact for Claims

If you have questions or concerns , please let us know

📧 Email: info@glasskin369.ae
📱 WhatsApp: +971 56 580 0006